By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
The Auto Magazine
  • Home
  • Auto Shows
    Auto ShowsShow More
    LDV (Maxus as Known in China) Makes a Bold Statement at Shanghai Motor Show
    April 30, 2025
    Upcoming OMODA C3 redefines the crossover with cyber-mecha aesthetics
    April 29, 2025
    Mazda Unveils MAZDA EZ-60 New Electric SUV at Auto Shanghai 2025 
    April 29, 2025
    Chery unveils HIMLA brand at 2025 Shanghai Auto Show
    April 28, 2025
    World Champion to drive special Volkswagen Polo at Simola Hillclimb
    April 28, 2025
  • Bikes
    BikesShow More
    BMW Motorrad presents the new R 18 models
    January 22, 2025
    BMW Motorrad presents the BMW Concept F 450 GS
    November 5, 2024
    BMW Motorrad presents the new bikes
    November 1, 2024
    24YM HONDA NX500
    October 15, 2024
    BMW Motorrad presents the new BMW C 400 GT and BMW C 400 X
    October 15, 2024
  • News
    NewsShow More
    Alfa Romeo Accelerates with Robust Q1 2025 Performance
    May 5, 2025
    L-R - Junya Takami (Mitsubishi Motors Middle East & Africa President); Arata Takahashi (Mitsubishi Motors Corporation Division General Manager - Global After Sales Division); Peter Frangos (Mitsubishi Motors Middle East & Africa Vice President - After Sales, Kaizen and Supply Chain); Steven Terblans (General Manager Aftersales at Mitsubishi Motors SA); Kavinesh Sibran (General Manager - Parts at Mitsubishi Motors SA)
    Mitsubishi Motors SA awarded as top performer in after sales
    May 5, 2025
    naamsa RELEASES APRIL 2025 NEW VEHICLE SALES STATS 
    May 5, 2025
    Panelists announced to adjudicate entries from South Africa in international Defender Awards
    May 5, 2025
    BREAKING: Simola Hillclimb confirms tragic passing of Pieter Joubert
    May 4, 2025
  • Concepts
    ConceptsShow More
    Audi unveils Q6 e-tron offroad concept
    January 28, 2025
    CITROEN PRESENTS C5 AIRCROSS CONCEPT
    October 15, 2024
    Lotus Unveils Theory 1:  The Future Of Intelligent Performance
    September 23, 2024
    First sketches of Škoda Enyaq RS Race
    May 3, 2024
    W16 Mistral: the art of bringing Bugatti’s ultimate roadster to life
    January 24, 2024
  • EVs
    EVsShow More
    Mazda Unveils MAZDA EZ-60 New Electric SUV at Auto Shanghai 2025 
    April 29, 2025
    RANGE ROVER ELECTRIC PROTOTYPES EXCEL IN LATEST WINTER TESTING AND DEVELOPMENT CYCLE
    April 25, 2025
    ELECTRIFIED LUXURY REDEFINED: THE ALL-NEW LEXUS ES
    April 24, 2025
    Volvo EX90 claims World Luxury Car title
    April 17, 2025
    DFSK South Africa rolls out EC35 Electric Panel Van
    April 15, 2025
  • Motosport
    MotosportShow More
    Podium for Nick Cassidy and Jaguar TCS Racing in Monaco
    May 5, 2025
    Maserati Trident parades through streets of Monte Carlo
    May 5, 2025
    SUZUKI JIMNY THIRD IN CLASS AT 2025 SIMOLA HILLCLIMB
    May 4, 2025
    Emotional King of the Hill at 15th Simola Hillclimb ends with Zeelie, Mitchell and Weston on top
    May 4, 2025
    First day of King of the Hill sets the scene for exciting showdown at 2025 Simola Hillclimb
    May 4, 2025
  • Trucks & Buses
    Trucks & BusesShow More
    Volvo reaches milestone with 5,000 electric trucks sold worldwide
    April 29, 2025
    HINO ONCE AGAIN ANSWERS FARMERS’ CALL FOR HELP
    April 24, 2025
    Daimler Truck Southern Africa appoints Wolf Edmayr as the General Manager of TruckStore
    March 28, 2025
    ISUZU Motors South Africa Celebrates 60 Years of Isuzu Trucks in South Africa
    March 3, 2025
    Itumeleng Segage, General Manager of Hino South Africa
    HINO SCORES MORE THAN 99% IN ALL FOUR CUSTOMER CARE SURVEY CATEGORIES
    February 5, 2025
  • Reviews
    ReviewsShow More
    ISUZU MU-X Range Refreshed with Increased Luxury, Style and Safety
    May 5, 2025
    Tow Like a Pro with the Ford Ranger
    April 10, 2025
    MEET THE ALL-NEW LEXUS GX: A PREMIUM OFF-ROADER REIMAGINED
    April 8, 2025
    Aston Martin Vanquish Volante: The world’s fastest, most powerful front-engine convertible
    March 29, 2025
    The legend grows: introducing the Toyota Hilux Hybrid 48v and GR SPORT II
    March 29, 2025
  • Tech
    TechShow More
    Chery unveils AiMOGA: Revolutionising the car-buying experience through intelligent robotics
    April 24, 2025
    Volvo Cars uses AI and virtual worlds with the aim to create safer cars
    March 21, 2025
    Chery drives AI innovation with DeepSeek partnership
    March 3, 2025
    Stellantis Unveils STLA AutoDrive
    February 20, 2025
    Mercedes-Benz and Google Partner on AI-powered Conversational Search within Navigation Systems
    January 14, 2025
Hot News
Alfa Romeo Accelerates with Robust Q1 2025 Performance
ISUZU MU-X Range Refreshed with Increased Luxury, Style and Safety
Podium for Nick Cassidy and Jaguar TCS Racing in Monaco
Maserati Trident parades through streets of Monte Carlo
Mitsubishi Motors SA awarded as top performer in after sales
Motosport

VOLKSWAGEN SMILING AFTER WILD KYALAMI

Latest News

Fourth-generation Continental GT production begins on founder’s birthday

Motosport

Challenging Morocco Rally for Audi

Latest News

Lamborghini closes 2023 by setting unprecedented records

Font ResizerAa
The Auto MagazineThe Auto Magazine
  • Home
  • Auto Shows
  • Bikes
  • News
  • Concepts
  • EVs
  • Motosport
  • Trucks & Buses
  • Reviews
  • Tech
Search
  • Home
  • Auto Shows
  • Bikes
  • News
  • Concepts
  • EVs
  • Motosport
  • Trucks & Buses
  • Reviews
  • Tech
Follow US
Crafted by Intellegere Media. © 2024 The Auto Magazine. All rights reserved.
Latest News

Mitsubishi Motors SA awarded as top performer in after sales

Itumeleng Garebatshabe
Last updated: May 5, 2025 10:36
By Itumeleng Garebatshabe
59 Views
4 Min Read
Share
4 Min Read
L-R - Junya Takami (Mitsubishi Motors Middle East & Africa President); Arata Takahashi (Mitsubishi Motors Corporation Division General Manager - Global After Sales Division); Peter Frangos (Mitsubishi Motors Middle East & Africa Vice President - After Sales, Kaizen and Supply Chain); Steven Terblans (General Manager Aftersales at Mitsubishi Motors SA); Kavinesh Sibran (General Manager - Parts at Mitsubishi Motors SA)
L-R - Junya Takami (Mitsubishi Motors Middle East & Africa President); Arata Takahashi (Mitsubishi Motors Corporation Division General Manager - Global After Sales Division); Peter Frangos (Mitsubishi Motors Middle East & Africa Vice President - After Sales, Kaizen and Supply Chain); Steven Terblans (General Manager Aftersales at Mitsubishi Motors SA); Kavinesh Sibran (General Manager - Parts at Mitsubishi Motors SA)
SHARE
  • Mitsubishi Motors SA was awarded as the regions best performing distributor in the After Sales – Customer Experience category.
  • A consistently high after sales performance has resulted in a third consecutive award in this category.
  • The survey measures a variety of customer engagements in the after sales journey.

Mitsubishi Motors South Africa was presented with the Top Performer award in the After Sales – Customer Experience category at the brands recent annual global after sales business excellence awards ceremony in Thailand. The award measures service excellence in comparison to that of dealers in other regions.

Over the past five years Mitsubishi Middle East and Africa has challenged their distributors to achieve the top three status in their respective country when measured against the top competitor brands in their respective markets.

The KANTAR Competitive Base CSI Program was launched to measure this performance by tracking customer satisfaction across the whole after sales service journey over a six-month period annually.

In addition to measuring performance, the programme is also designed to instil an impact-based customer experience action plan which positively influences the customer journey.

Mitsubishi Motors SA far exceeded the target of a top three. For the third consecutive year Mitsubishi Motors South Africa has secured the number one position in South Africa. MMSA are also the only country in the MMME region to accomplish this.

“This result and our consistent performance over the last three years is a testament to the dedication and commitment of the MMSA team as well as our entire dealer network, who continuously work hard at improving service levels and making each and every service experience memorable, during their interactions with our valued customers,” says Steven Terblans (General Manager Aftersales at Mitsubishi Motors SA).

Attributes measured include service initiation, service advisor, in-service experience, vehicle pick-up, service quality and digital aspect. An in-depth survey focusses on all the customer touch points under each of these attributes.

The comprehensively structured programme tracks improvement at each attribute level, with different weightings according to the importance of the attribute to the customer, which assists with isolating the brand effect.

“While this programme is a great way of measuring ourselves against our peers in different markets, more crucially it allows us to continually refine our service to our customers,” says Jeffrey Allison, General Manager Marketing for Mitsubishi Motors South Africa.

“Surveys and programmes like this are extremely valuable as they allow us to recognise our strengths, allowing us to maintain, invest and build on those characteristics. We are also always looking for ways to improve and the feedback received from this programme is vital in this journey as it gives us indirect feedback from our customers allowing us to identify areas where our service levels still need refining,” concludes Allison.

Mitsubishi Motors SA are in the midst of a complete range revitalisation. The Triton and Outlander were recently launched in SA and customers can look forward to exciting new model launches throughout the year, including the arrival of the much-anticipated Xpander Cross.

TAGGED:global after sales business excellence awardsKANTAR Competitive Base CSI ProgramMitsubishi Motors South Africa

Sign Up For Daily Newsletter

Stay Updated! Get the latest breaking news delivered straight to your inbox.

By signing up, you agree to our Terms of Use and acknowledge the data practices in our Privacy Policy. You may unsubscribe at any time.
Share This Article
Facebook Whatsapp Whatsapp LinkedIn VKontakte Telegram Email Copy Link Print
Share
ByItumeleng Garebatshabe
Editor
Follow:
Itumeleng is the Managing Editor of The Auto Magazine. He is a tech and car enthusiast

Follow US

FacebookLike
XFollow
InstagramFollow
YoutubeSubscribe
TiktokFollow
TelegramFollow
Google NewsFollow
LinkedInFollow

You Might Also Like

Left to right - Brandon Cohen (National Chairperson - NADA), Steven Terblans (General Manager Aftersales - MMSA), Nic Campbell (General Manager Sales - MMSA), Ghana Msibi (CEO WesBank)
Latest News

Mitsubishi Motors SA secures fourth Gold status at NADA DSI awards

By Itumeleng Garebatshabe
July 8, 2024
Motosport

Team Mitsubishi Ralliart to Compete in the Asia Cross Country Rally 2024

By Itumeleng Garebatshabe
March 26, 2024
Reviews

Next-Gen Mitsubishi Triton raises the bakkie bar

By Itumeleng Garebatshabe
November 19, 2024

The Auto Magazine

  • Advertise
  • About Us
  • Contact
  • Privacy Policy
  • Terms of Use
  • Cookie Policy
  • Bikes
  • Electric Vehicles
  • Trucks & Buses
  • Auto Shows
  • Latest News
  • Motosport

Crafted by Intellegere Media. All rights reserved. 2024

Don't not sell my personal information
Join Us!
Subscribe to our newsletter and never miss our latest news, podcasts etc.

Zero spam, Unsubscribe at any time.
adbanner