- Stellantis WePledge Customer Care Promise provides commitment on four key aftersales guarantees for all passenger vehicles under warranty:
- All new passenger cars backed by 5 years/100 000 km warranty
- Mobility guarantee for warrantied vehicles standing for more than 48 hours at an approved Stellantis dealership.
- Mobility guarantee for vehicles standing for more than 30 days at an Approved Autobody Repairer due to parts availability or delayed technical support.
- Security detail dispatched by request for 24-hour roadside assistance call-outs
- Aim is to be the benchmark for customer satisfaction in the industry.
The excitement of buying a new car is short-lived when the realities of owning, driving, and maintaining take over. Stellantis understands that responsibility but doesn’t want the excitement to end. WePledge is the answer for peace-of-mind and ownership satisfaction for the duration of all Stellantis vehicles’ warranties.
“Whilst customers are at the heart of Stellantis, their satisfaction with their vehicle should be at the heart of their experience with us and our brands,” says Stellantis Managing Director Mike Whitfield. “As such, we’re committing ourselves to making that experience the very best in the industry.”
WePledge puts the customer at the very centre of the ownership experience, delivering service commitments aimed at benchmarking the greatest customer satisfaction in the industry. The customer care promise extends across passenger cars for all seven brands, namely Alfa Romeo, FIAT, Abarth, the Jeep® brand, PEUGEOT, Citroën, and OPEL and goes beyond the comprehensive 5-year/100,000km manufacturer warranty – the first promise. Three additional promises underscore the company’s dedication to quality assurance and customer satisfaction.
Set firmly in the commitment to deliver products and services consistently, these promises aim to avoid disruption to the ownership experience.
The first of these guarantees mobility in a courtesy or rental vehicle for a customer whose vehicle is forced to remain at a Stellantis dealer workshop if the Original Equipment (OE) parts or diagnostics are delayed beyond 48 hours.
If a collision or major repairs are being undertaken by an approved body repairer within the warranty period, Stellantis also guarantees customers mobility should the repairer be waiting for OE parts or technical assistance beyond 30 days. Any repaired vehicle will also receive a Quality Check Certificate to ensure manufacturer standards are met.
The final promise from Stellantis is to dispatch a security detail on request for any roadside assistance situation to keep customers safe. Roadside assistance is part of the warranty on passenger vehicles 24/7.
Of course, the Stellantis WePledge Customer Care Promise is underpinned by the entire organisation’s and dealer network’s commitment to service excellence at every touch point. Stellantis is committed to delivering innovative, high-quality vehicles and services designed to exceed customer expectations.
With an extensive portfolio of trusted brands, Stellantis South Africa continues to launch customer-centric initiatives that set new standards for quality, reliability, and convenience.
