Hino Kuilsrivier has solidified its reputation as a leader in the industry by clinching the coveted Hino Dealer of the Year award for the first time. While the dealership has previously received numerous accolades from Hino South Africa for excellence in sales, parts, and service, 2024 marked a historic milestone where all those efforts culminated in topping the national stage.
A proud Dealer Principal, Ryno Olivier, reflected, “This achievement symbolises years of dedication and relentless pursuit of excellence – it’s a defining moment for our team.”
The South African Hino Dealer of the Year Award was first presented more than 20 years ago and is a highly prized accolade for overall performance by the winning dealership. It is awarded annually on a comprehensive set of metrics on which each dealer is measured monthly throughout the preceding year. These measurements include customer service, environmental protection, financial performance, and vehicle sales as well each dealer’s performance in the parts and service areas of its operations.
The awards form a pyramid, beginning with performance and efficiency in all areas of operation and categorised according to the size of the dealership. Going up the pyramid there are Vice President and President Awards before getting to the pinnacle which is Dealer of the Year.
The Hino award also takes into consideration a dealership’s adoption of the Hino ethos of integrity, contribution, and empathy with the aim of the reward system being to ensure excellent customer experiences at Hino dealerships countrywide.
“Our approach at Hino Kuilsrivier has never been about chasing awards such as Dealer of the Year but continuously refining our operations across all departments – sales, service, and parts – while maintaining our core focus of delivering unparalleled customer satisfaction through outstanding service levels,” Ryno Olivier emphasised.
“This victory is the culmination of that unwavering commitment—a true testament to the hard work and passion of our team.”
The dealership underwent a significant transformation in 2017, aligning with Hino South Africa’s Total Support strategy. An investment of over R23 million enhanced the facility’s infrastructure, positioning it as a key strategic hub in the Western Cape’s industrial corridor. The renovations prioritised expanding service and parts capacities, incorporating nine state-of-the-art work bays, including diagnostic and engine repair bays, as well as brake roller testers thereby ensuring every vehicle serviced meets the highest safety standards.
Operational efficiencies have been prioritised through extended servicing hours, including night servicing on Tuesdays and Thursdays, with an average daily throughput of 25 units. A 24-hour standby service guarantees ongoing support, complemented by a mobile service fleet that travels as far as Clanwilliam and Bredasdorp. Off-site service operations cater to large fleet clients, with vehicle checks beginning as early as 06h00 each day.
Led by Dealer Principal Ryno Olivier—a dedicated professional with 22 years of experience at the dealership—the team benefits from a strong culture of loyalty and expertise. The staff of 40 is committed to ongoing training and development, ensuring the highest standards of service.
The dealership also maintains a prominent presence in the local community, supporting various sponsorship initiatives at local schools and the old age home.
“I’m immensely proud of our committed team and our community engagement. Achieving—and now defending—the Hino Dealer of the Year trophy reflects our relentless pursuit of excellence,” Ryno Olivier concluded.
This recognition not only celebrates the dealership’s outstanding achievement but also underscores its unwavering dedication to customer satisfaction, operational excellence, and community involvement.
