Situated in the heart of Pinetown’s busy industrial zone, CMH Commercial UD Trucks Pinetown operates at the center of KwaZulu-Natal’s transport, logistics, construction, and agricultural activity. From fleet operators and contractors to farmers and owner-drivers, the dealership supports a wide range of customers who rely on their trucks to work hard, every day.
Operating in KZN means operating under pressure — demanding routes, tight deadlines, and little room for downtime. That reality shapes everything the team at UD Trucks Pinetown does.
Supporting UD Trucks Customers Where It Matters Most
Over the years, CMH Commercial UD Trucks Pinetown has steadily built a workshop and aftersales operation it is genuinely proud of. This growth didn’t happen overnight. It has been earned through consistency, trust, and long-term relationships — particularly with fleet customers who depend on the dealership week in and week out.
The focus is clear: deliver reliable UD Trucks support, minimise downtime, and ensure customers can meet their operational commitments in one of South Africa’s most demanding regions.
A Team Aligned to UD Trucks Global Standards
At UD Trucks Pinetown, a tight-knit, hands-on team works together to keep customers moving — without fuss or hierarchy getting in the way.
- Workshop Management – Anthony Soobramoney
Leads day-to-day workshop operations, ensuring high-quality workmanship, efficient turnaround times, and adherence to UD Trucks service standards. - Parts – Christopher Nadan
Manages the supply of genuine UD Trucks parts, ensuring fast availability to support repairs, services, and breakdown recovery. - Service Advisors – Elain Govendor, Devin Nulliah & Sam Sibisi
Act as the critical link between customers and the workshop, providing clear communication, honest updates, and practical solutions.
The culture is straightforward and practical: titles matter less than attitude. The shared mindset is simple — let’s get the truck sorted.
Recognition Through Excellence
The dealership’s commitment to customer service, operational excellence, and teamwork was further recognised at this year’s UD Trucks Annual Dealer Conference (ADC), where CMH Commercial UD Trucks Pinetown delivered an outstanding performance across multiple award categories.
The dealership received finalist nominations in an impressive range of categories, highlighting excellence across sales, service, parts, training, and aftersales:
Finalist Nominations
Service Advisor of the Year – Samkelisiwe Sibisi
Foreman of the Year – Ashley Soobramoney
Driver Trainer of the Year – Reginald Khambula
Best Dealer Service Agreements – Large Dealer – Mervin Solomon & Ken Joubert
Best Dealer Connected Services – Large Dealer – Mervin Solomon
Parts Administrator – Large Dealer – Michelle Pillay
Finance and Administration – Lucy Kisten
New Vehicle Sales – Large Dealer – Mervin Solomon
Parts Dealer – Large Dealer – Christopher Nadan
Dealer of the Year – Ruan Joubert
The dealership also celebrated an exceptional list of award winners:
Award Winners
Best Dealer Service Agreements – Large Dealer: Mervin Solomon
Best Dealer Connected Services – Large Dealer: Mervin Solomon
Parts Administrator – Large Dealer: Michelle Pillay
Finance and Administration: Lucy Kisten
Parts Dealer – Large Dealer: Christopher Nadan
The evening culminated in CMH Commercial UD Trucks Pinetown receiving the highest honour of the conference, with Dealer Principal Ruan Joubert accepting the prestigious UD Trucks Dealer of the Year award on behalf of the dealership.
These achievements reflect the strength of the entire team and reinforce CMH Commercial UD Trucks Pinetown’s position as one of the top-performing dealerships in the UD Trucks Southern Africa network. While awards are never the primary objective, this recognition celebrates the dealership’s unwavering commitment to customer success, operational excellence, and the collective effort that keeps customers moving every day.
A Legacy of Excellence
Among this year’s standout performers was Mervin Solomon, a Durban native whose dedication to customer success has made him one of UD Trucks Southern Africa’s most consistently recognised professionals. Since 2016, Mervin has been recognised with multiple awards at the UD Trucks Annual Dealer Conference (ADC), reflecting years of commitment to excellence in sales, connected services, and customer support.
For Mervin, success has never been measured by awards alone. He believes lasting success is built on strong, long-term relationships with customers, providing ongoing support, and maintaining an unwavering commitment to helping customers succeed throughout the lifecycle of their business.
Passionate about the commercial vehicle industry, Mervin is driven by a simple philosophy: keeping customers’ wheels turning. Whether supporting a single owner-driver or a large fleet operation, his focus remains the same—delivering dependable solutions, building trust, and ensuring customers can keep their businesses moving.
Living the UD Trucks Value of “Going the Extra Mile”
One moment that still stands out for the team was an overnight breakdown repair under intense pressure. The job was tough, the deadline tight, and the customer’s load critical.
Through coordinated effort, strong diagnostics, and sheer determination, the truck was repaired in time. The load was delivered — and more importantly, the customer kept their contract.
These are the moments that define UD Trucks Pinetown. Not headline moments, but real-world wins that protect customers’ livelihoods.
Uptime Is Never Accidental
At UD Trucks Pinetown, uptime is understood as something that’s planned, built, and protected — never left to chance.
It comes down to:
- Planned maintenance aligned with UD Trucks specifications
- Strong genuine parts support
- Accurate diagnostics and experienced technicians
- Fast turnaround times
- Reliable field support during breakdowns, when it matters most
If there’s one factor that makes the biggest immediate difference to customers, the team agrees: responsive field support during unexpected downtime.
A Service Mindset That Drives Everything
The team at UD Trucks Pinetown understands the pressure their customers operate under. Helping them navigate stressful, high-stakes situations is a major source of motivation.
Their approach to service is simple and consistent:
- Be honest
- Be reachable
- Do it right the first time
That mindset builds trust — and trust builds long-term relationships.
Choosing the Right UD Truck
When helping customers select the right UD Truck, the team takes a practical, consultative approach. Every recommendation is based on real operating conditions, including:
The type of work the truck will do
- Payload and load requirements
- Routes and terrain
- Fuel efficiency goals
- Running and maintenance costs
There are no shortcuts — because every detail affects uptime and profitability.
Looking Ahead: Becoming KZN’s UD Support Hub
Looking to the future, CMH Commercial UD Trucks Pinetown aims to expand its aftersales reach and strengthen its position as KZN’s go-to UD Trucks support hub.
It’s a long-term commitment, focused on building deeper customer relationships, enhancing service capacity, and continuing to deliver dependable UD Trucks support across the province.
Targets matter — but relationships come first.
The dealership also remains committed to giving back locally, through local employment, local suppliers, and community initiatives. It’s often quiet work, but work that matters.
Why It Matters
The most rewarding moment for the team is a simple one: watching a customer pull away, confident their truck is properly sorted and ready to earn.
People often say the team goes the extra mile — and that description fits. Much of what they do, especially for fleet customers, happens behind the scenes. It may not always be visible, but it makes a real difference.
And that’s exactly what UD Trucks Pinetown is about: dependable support, honest service, and keeping KZN moving — one truck at a time.
