Hino South Africa has, once again, been awarded prestigious global awards from Hino Motors Limited (HML) that reaffirm its position as a leader in aftersales support within the commercial vehicle industry.
The awards, for 2025, were announced at a recent global distributor function in Japan and those won by Hino SA were an Excellence Award in the Service Distributor of the Year category and Distributor of the Year in the Parts Distributor section. This is the 13th time in the past 14 years that Hino SA has received these accolades.
The awards are based on specific criteria set by HML with a minimum score of 80% for the year required to receive the prize, with each distributor being scored monthly.
Among the criteria for the service award are customer experience ratings and workshop throughput as well as the profitability of Hino SA and its dealer network. The parts award measures include customer experience ratings, managing the supply of parts on first request, stockholding and emergency parts supply by Hino SA and its dealers.
The awards are part of an ongoing Hino programme to recognise distributors who consistently deliver outstanding performances in key areas with sustained adherence to Hino’s global Total Support philosophy. Central to this strategy are maximising vehicle uptime, reducing the total cost of ownership, ensuring “fix-it-right-first time” service delivery while maintaining high parts availability at competitive prices.
These international achievements are further supported by strong local market recognition. Here Hino SA has consistently demonstrated leadership in dealer and customer engagement, driven by ongoing Kaizen (continuous improvement) initiatives aimed at enhancing the overall Hino ownership experience.
“We at Hino South Africa are very proud of our ongoing strong performances in the local Datatrack quarterly customer care survey of 13 truck brands. We were again in first position in Q1 2026 in the combined ranking for sales, service, and parts with a total of 99.69, which was well above the national average of 95.76,” stated Anton Falck, Vice President of Hino S.A.
This was the 12th consecutive quarter, since Q1 2023, where Hino has held the coveted No. 1 spot with the results based on input provided by the 30 000 local truck operators surveyed. This highly rated survey by Datatrack has been undertaken for the past 38 years and is well respected in the industry and among local truck customers.
“These latest international awards are a testament to the dedication of our dealer network, employees, and partners, who all continually strive to deliver exceptional value to our customers in the fields of sales, service and parts. We remain committed to further strengthening our Total Support offering and ensuring that Hino customers in South Africa continue to benefit from proven world-class service and parts availability,” concluded Falck.
